FAQ

Orders are usually prepared in our NYC studio within 2-4 business days (Mon–Fri, excluding holidays). Please note that processing your order may take longer during peak seasons. You will receive a  notification email once your order has shipped.

Yes, as long as your order has not yet shipped. Please email us at info@cheeseya.com with your order number and request. We will do our best to combine or adjust items without charging additional shipping fees.

Due to the limited and small-batch nature of our curated goods, we are unable to accept cancellations once an order is placed. We appreciate your understanding and support of our small studio.

Yes. All orders are shipped with a tracking number, which will be emailed to you as soon as your package is shipped. You can use this number to monitor your package's journey until it reaches your door.

We recommend placing separate orders for pre-order and in-stock items. If combined in one order, your parcel will be dispatched when all items are ready.

Pre-orders may be canceled within 48 hours of purchase. After this period, pre-ordered items are typically in production or in transit from Asia and cannot be canceled.

We offer free shipping on orders of $65 or more. For orders under $65, shipping costs are calculated based on weight at checkout.

For orders within the United States, delivery usually takes 3–6 business days. Please note that this is an estimate and does not include the 2-4 business days required for order processing.

Currently, we only ship within the United States. If you are located outside the U.S. and would like to place an order, please reach out to us at info@cheeseya.com. We will do our best to assist you with a manual shipping quote or alternative arrangements.

Yes. At checkout, you may select USPS Priority Mail for expedited delivery. This is a great option if you need your items to arrive sooner than the standard shipping time.

Local pick-up is not currently available. However, we occasionally collaborate with local cafés and bookstores in New York for pop-up events, where a curated selection of our products will be featured.

Follow us on social media(@cheeseya.zakka) for announcements regarding upcoming events — we would love to meet you in person!

Yes! Our packaging is minimal and thoughtful by design. If your purchase is for a special occasion, please leave a note at checkout and we will add an extra touch to make it truly special.

We are always excited to connect with artists, shops, and brands that share our passion for thoughtful, well-crafted goods. For wholesale inquiries or collaboration ideas, please feel free to reach out to us at info@cheeseya.com — we would love to hear from you!

Due to the nature of our limited imports and small-batch pieces, all sales are final. However, your experience is important to us. If your order arrives damaged or incorrect, please email us a photo at info@cheeseya.com within 7 days of receipt, and we will work quickly to resolve the issue for you.

The name Cheeseya is inspired by two rescued dogs — Cheese and Yaya. They remind us every day that gentle hearts and small acts of care can make the world a softer place.

Through our curated lifestyle goods, we hope to bring that same quiet joy and thoughtfulness into your daily life.

We would love to hear from you! Please feel free to shoot us an email at info@cheeseya.com or say hi on Instagram @cheeseya.zakka. Whether you have a question about your order or just want to share a story, we’re here to help.